When you pay
Stripe processes your card payment during checkout. You pay the full total for your selected weeks upfront in USD, plus any tax shown before payment. These purchases are not subscriptions and do not renew automatically.
Browsing prices, reviewing a quote and joining a waitlist do not charge you. A placement becomes confirmed only after we verify the successful payment and allocation of your selected weeks.
Resume the existing checkout
In Bookings, select View on a held booking, then Resume checkout if that action is available. A hold normally expires after 30 minutes and can extend only for verified payment processing, up to 60 minutes total.
Closing Stripe, using Back or returning to the Console does not cancel a payment or release a reservation. Use Release reservation if you no longer want an unpaid reservation; this releases all reserved weeks in that order. If a payment was already in progress, it may still complete and will be reconciled separately.
If the Console says checkout is being prepared, payment is processing or confirmation is pending, refresh the existing order and check its status. Do not assume the payment failed or start a second purchase just because confirmation is slow. If a payment is under review or disputed, contact support with its order reference before trying to pay again.
Payments received after a hold expires
A late payment can confirm the original selection only if every selected week is still available and eligible and new bookings are open. If the reservation expired while new bookings are paused, the payment is submitted for a refund. Valid reservations and existing paid placements continue during a pause of new bookings for that page. It never takes a position away from another buyer's active hold, offer or booking.
If the full initial selection cannot be fulfilled, we submit the entire initial payment, including any tax collected, for a refund. This does not mean the refund has already reached your card. Follow the payment and refund status in the Console.
If an additional payment completes for an order that was already successfully paid, it is handled separately for refund; it does not buy a second placement. A payment that needs review may take longer to resolve.
Find your receipt
Open Console → Sponsored placements → Payments. Find the order and select Receipt when it is available. You can also access an eligible receipt from a booking's View details.
The payment-history row shows the order's original placement amount before any checkout tax. It is not the remaining refundable balance. Open the receipt to check the total actually charged, including any tax, and use the order's status to see whether it has been refunded in full or in part.
Receipts are available for your completed paid purchases, including eligible refunded orders. An unpaid hold or complimentary booking has no payment receipt. Only the original purchasing account can access an order's billing information.
Each placement has a stable reference such as booking-100001, and its order has a reference such as order-100001. Select View to find both and use the copy button beside the booking reference. Payment history and new booking emails use the same references, so you can include them when contacting support. These are our references, separate from Stripe receipt identifiers.
If a charge or receipt needs checking, contact hello@newhorizoncode.io with the order reference, tool name and what you see in the Console. Do not send full card details, passwords or verification codes.