Cancel a placement and understand refunds

You can cancel a paid week at least seven days before its Monday 00:00 UTC start for a refund of the amount paid for that week. This deadline is measured from the booked week's start, not the time you made the purchase.

Open Bookings, select View on the relevant week, then Cancel and request refund when available. Check the booking reference and week in the confirmation before submitting; any refund is based on the remaining refundable balance. Repeat only for other weeks you also want to cancel.

Each week is handled separately. Canceling one week does not automatically cancel the rest of a multiweek order. Its refund uses the price you actually paid for that week, including its discount and any allocated tax.

• Manage your bookings

Later change-of-mind cancellations do not qualify for a refund under our cancellation policy. The action may also be unavailable while a refund is already pending, if the booking is no longer in an eligible state, or if you are not signed in as the original purchaser.

Giving up an unpaid hold or withdrawing a waitlist entry is a different action. Neither is a request to cancel an already paid placement.

For a billing error or delivery problem, contact support with the booking and order references. This guide does not limit rights or remedies that cannot be excluded under applicable law; the Sponsored Placements section of our Terms explains the policy.

• Read the sponsored placement terms

A successful cancellation request can show Cancellation pending on the affected booking while we process its refund with Stripe. The order can show Refund pending. These statuses mean a request is in progress, not that money has reached your bank.

We mark a refund issued only after the payment provider confirms it. Your bank may take additional time to display the credit. A partially refunded order may still contain other confirmed weeks; check each booking rather than assuming the whole order was canceled.

If status is pending or being reviewed, refresh Payments instead of repeatedly requesting the same refund. Contact billing support if you need help understanding an update or a refund that has not appeared.

• Check payment history

If a late initial payment cannot secure all selected weeks, the whole initial payment is submitted for refund. Other delivery interruptions are assessed against the affected undelivered portion.

A tool must remain approved and eligible for its booked category. Moderation or a payment dispute can suspend its placement. A suspension does not by itself mean a refund has completed or that the booking will automatically resume.

Unresolved eligibility suspensions are reviewed after 72 hours under the Terms. Future unstarted weeks are refunded, and undelivered time in the current week is normally assessed proportionally; a recorded Guidelines breach can affect that policy. Statutory rights still apply.

• Why a placement may not be showing
• Contact billing support