Fin AI

Fin is Intercom’s advanced AI Agent designed for customer service. It uses a patented Fin AI Engine™—a multi-phase system that refines user queries, retrieves and augments context via RAG (retrieval-augmented generation), and validates responses to ensure both high accuracy and low hallucination risk. Heralded as “#1 AI Agent for customer service” in benchmarks and on G2, Fin boasts up to 65% end-to-end resolution rates and continues improving over time. Fin offers a fully configurable, no-code interface enabling teams to customize tone, knowledge sources, workflows, and escalation logic across 45+ languages—rolling out across any channel including email, live chat, voice, SMS, WhatsApp, Slack, and social media. It delivers robust analytics (Fin Insights, Tasks, performance reporting), supports enterprise-grade compliance (ISO 27001, SOC 2, GDPR), and is trusted in high-stakes environments including financial services—with precision automation and audit-ready traceability. Fin is notable for its “Million Dollar Guarantee”: if it doesn't meet a 65% resolution threshold in the first 90 days, eligible customers may receive up to $1M back.